You will also learn how to quantify and demonstrate the value of service, understand and manage customer expectations, benchmark services maximize ROI or return of interest, and obtain value for money.
By this course you can bring value into your organization, the products it develops as well for the customers. You can direct your team for developing quality products that are loved by the customers and in this way you can’t only attract new customers but also retain existing customers.
So this course is very useful for you and for the organization as well because the knowledge that is imparted in this course and skills that are you learn in this course is valued by the companies in the corporate world.
This course basically strengthens your practice and knowledge of the ITIL framework, concepts, and processes and gets the advanced ITIL certification as an additional benefit. With this course, you will get networking opportunities in the best industries.
After this course, you can modernize your systems in the organization, and if that is difficult and you want to move from on-premise system to cloud system or from monolith to microservices. So you can make sure that your team is equipped with digital dexterity for tackling upcoming challenges.
So in a nutshell you can say that in this course you will get custom training solutions, skills that are immediately applicable, and immersive learning of the topic.
Table of Contents
Course Content
This course mainly focuses on the ITIL foundation certification, ITIL frameworks, its concepts, and prepares you for your future job role if you want to give the certification exam then also this course will prepare you for that.
The course starts with the introduction to ITIL 4 as the first unit where you will learn about ITIL 4, its principles, features, benefits, and components of the ITIL framework.
The second unit of the course is about the key concepts of ITIL where you will explore the key concepts of service and its management and value. Here you will learn about the service relationship, products, and stakeholders and how to gain their confidence and trust.
