The world is evolving with the help of technological advancements that are taking place in all spheres of our life. So what companies are relying on is the IT department through which they are focusing on the quality of their products.
Therefore here you need an ITIL foundation course in Mumbai to get the knowledge of the new ITIL framework that is being used in the IT departments of the company.
Table of Contents
Course Overview
Today almost every company or global enterprise has an IT department so what they need is IT professionals who are trained in the latest ITIL framework and can manage the department by concentrating on the quality of the products.
As an estimated almost 45% of the companies all around the world use the ITIL framework for their IT service management this course will prepare you for the exam as well as for your future job roles and responsibilities.
This course is for the future aspirants of business management, project management and for IT professionals, business process owners, ITSM managers, project managers, and IT professionals in digital, product, development, service.
With that, this course is for the professionals transitioning to ITIL 4 and for the professionals who want to make their career as IT professionals engaged in project and product management.
In this course, you will understand the guiding principles for an effective service management decision, the 4 dimensions of service management and factors influencing service management, and learn the basic governance structuring and modeling.
You will learn about service value chain activities how to build them at various levels, how to develop an understanding of the objective of several management services and systems, and will know the activities of incident management, problem management, and change enablement.
In this course, you will acquire skills of engaging in organization transformation and ensure continued agility, co-create value, bring about continual service improvement, minimize service disruption, manage problems, incidences, and risks.
