The world is evolving with the help of technological advancements that are taking place in all spheres of our life. So what companies are relying on is the IT department through which they are focusing on the quality of their products.
Therefore here you need an ITIL foundation course in Mumbai to get the knowledge of the new ITIL framework that is being used in the IT departments of the company.
Table of Contents
Course Overview
Today almost every company or global enterprise has an IT department so what they need is IT professionals who are trained in the latest ITIL framework and can manage the department by concentrating on the quality of the products.
As an estimated almost 45% of the companies all around the world use the ITIL framework for their IT service management this course will prepare you for the exam as well as for your future job roles and responsibilities.
This course is for the future aspirants of business management, project management and for IT professionals, business process owners, ITSM managers, project managers, and IT professionals in digital, product, development, service.
With that, this course is for the professionals transitioning to ITIL 4 and for the professionals who want to make their career as IT professionals engaged in project and product management.
In this course, you will understand the guiding principles for an effective service management decision, the 4 dimensions of service management and factors influencing service management, and learn the basic governance structuring and modeling.
You will learn about service value chain activities how to build them at various levels, how to develop an understanding of the objective of several management services and systems, and will know the activities of incident management, problem management, and change enablement.
In this course, you will acquire skills of engaging in organization transformation and ensure continued agility, co-create value, bring about continual service improvement, minimize service disruption, manage problems, incidences, and risks.
You will also learn how to quantify and demonstrate the value of service, understand and manage customer expectations, benchmark services maximize ROI or return of interest, and obtain value for money.
By this course you can bring value into your organization, the products it develops as well for the customers. You can direct your team for developing quality products that are loved by the customers and in this way you can’t only attract new customers but also retain existing customers.
So this course is very useful for you and for the organization as well because the knowledge that is imparted in this course and skills that are you learn in this course is valued by the companies in the corporate world.
This course basically strengthens your practice and knowledge of the ITIL framework, concepts, and processes and gets the advanced ITIL certification as an additional benefit. With this course, you will get networking opportunities in the best industries.
After this course, you can modernize your systems in the organization, and if that is difficult and you want to move from on-premise system to cloud system or from monolith to microservices. So you can make sure that your team is equipped with digital dexterity for tackling upcoming challenges.
So in a nutshell you can say that in this course you will get custom training solutions, skills that are immediately applicable, and immersive learning of the topic.
Course Content
This course mainly focuses on the ITIL foundation certification, ITIL frameworks, its concepts, and prepares you for your future job role if you want to give the certification exam then also this course will prepare you for that.
The course starts with the introduction to ITIL 4 as the first unit where you will learn about ITIL 4, its principles, features, benefits, and components of the ITIL framework.
The second unit of the course is about the key concepts of ITIL where you will explore the key concepts of service and its management and value. Here you will learn about the service relationship, products, and stakeholders and how to gain their confidence and trust.
Also in this unit, you will learn about service and service management, determine the value of a product or service, components of service value, products, service and service offering, stakeholders, and value creation and service relationship.
In the third unit you will have ITIL guiding principles where you will learn in detail about the guiding principles in ITIL including a focus on value, progress iteratively with feedback, starting where you are, think and work holistically, collaborate and promote visibility.
Also, you will optimize and automate processes in the IT department and make them simple and practical. All this is included in this single unit where you will acquire extensive knowledge of the topic.
As the next unit, you will have the 4 dimensions of service management and learn about the ITIL service value system, streams, and chain. The fourth unit of the course includes knowledge on organization and people, partners and suppliers, information, and technology.
In this unit, you will learn the value streams processes and external factors that can help you in your work. So you can work even in the changing environment of your organization.
The fifth unit is about the ITIL service value system where you will learn about the ITIL service value system, streams, and chain. In this unit, you will learn the ITIL service value system, service value streams, and service value chain.
As your last unit of the course, you will learn about the ITIL 4 practices and different types of ITSM. It includes relationship management, information security management, service level management, supplier management, IT asset management, release management its practices.
It also includes deployment management, incident management, monitoring and event management, problem management, service desk, service request management, continual improvement, change enablement, and service configuration management.
So in this course, you will get complete knowledge on the ITIL framework from the industry leader mentors who are working in the field for years and use their experience for guiding you.
This course aims at learn by doing approach so you can learn from doing experiments on your own. The classes will consist of two parts, theory classes, and practical work.
In the practical work, you will be given real-world assignments, case studies, team-based exercises, and workshops. For your theory classes, you will be provided with e-books, articles, tutorials, webinars, and interview questions.
So after this course, you will be perfectly ready for working in the IT department of a leading organization.
Prerequisites
There are no such requirements for this course but a basic level knowledge of the field, IT technology, and ITIL framework will be appreciated for grasping concepts in a better way.
Benefits Of ITIL Course
This course is not only useful in making your portfolio attractive and valuable but also proves to be beneficial for you in many ways.
- You will gain professionally valued and a systematic approach to best practice in the methodology used in the ITIL framework.
- After this course your ability as a professional to identify, plan and support the IT department will increase and that will be excellent for the organization in which you are working.
- With this course, you can focus on the needs and requirements of the customers and work to enhance the user experience.
- Last but not least you can expect the best employment prospects with a decent package.
So why you are waiting don’t let this golden opportunity, be missed.
