Also in this unit, you will learn about service and service management, determine the value of a product or service, components of service value, products, service and service offering, stakeholders, and value creation and service relationship.
In the third unit you will have ITIL guiding principles where you will learn in detail about the guiding principles in ITIL including a focus on value, progress iteratively with feedback, starting where you are, think and work holistically, collaborate and promote visibility.
Also, you will optimize and automate processes in the IT department and make them simple and practical. All this is included in this single unit where you will acquire extensive knowledge of the topic.
As the next unit, you will have the 4 dimensions of service management and learn about the ITIL service value system, streams, and chain. The fourth unit of the course includes knowledge on organization and people, partners and suppliers, information, and technology.
In this unit, you will learn the value streams processes and external factors that can help you in your work. So you can work even in the changing environment of your organization.
The fifth unit is about the ITIL service value system where you will learn about the ITIL service value system, streams, and chain. In this unit, you will learn the ITIL service value system, service value streams, and service value chain.
As your last unit of the course, you will learn about the ITIL 4 practices and different types of ITSM. It includes relationship management, information security management, service level management, supplier management, IT asset management, release management its practices.
It also includes deployment management, incident management, monitoring and event management, problem management, service desk, service request management, continual improvement, change enablement, and service configuration management.
