Artificial Intelligence (AI) is growing by leaps and bounds and technologies such as Chatbots have become an integral part of this digital transformation. Data from Juniper Research suggests that Chatbots leveraged for customer service have a strong potential to reduce costs; with deployments realizing annual savings for retailers of $439 million globally by 2023, up from just $7 million in 2019.
The chatbots growth has been prominent across a number of industries, to the point where 1.4 billion people worldwide now use them on a fairly regular basis. According to the chatbot statistics, by the end of 2019, almost a quarter of the global population will be using some kind of chatbot support on a daily basis.
