Meaning – The term ‘General Help’, refers to the document or web page that offers solutions to the most frequently asked questions about the product or software package. It also offers instructions on how to use the different features that are available on the product or service.
The genera help section is available within the software package, or in a physically printed document or online website, in case of a product.
This section greatly assists users in understanding the product or software and also prevents unnecessary visits to the service center for every little problem.
The product company ensures that the general help section is updated with new topics, especially in situations where the software or product has got a significant upgrade with new features and functionalities.
Example of usage – “The designer frequently used the general help section of the software, as he wanted to understand the tool that he was using for his designs.”