Users spend daily more than 3 hours on average on WhatsApp and that’s why it becomes all the more critical that businesses shift their presence to channels which consumers use to engage.
“VIAFONE Technologies builds chatbots using their advanced drag and drop interface and it automatically gets deployed on the 11 most prominent social media channels. The company’s “Chat2AI” control panel displays analytics as well as a customer heat-map to provide companies with deep learning and insights on customer interaction, with the ability to train the AI for optimum responses”, said Mr. Alessandro Gaffuri, Founder and CEO, CELS Group.
