According to Shanifah Rieara, the MTA’s acting chief customer officer, paying Twitter $50,000 per month “would not be the best use of resources” for the agency. Rieara added that the MTA has other internal and homegrown channels where riders can check for the most recent updates. Commuters are now encouraged to bookmark the agency’s official website, download the MYmta and TrainTime apps, follow the agency’s WhatsApp channel for tube and bus information and sign up for email and SMS alerts.
For the MTA, Twitter is no longer reliable for providing the consistent updates riders expect.
So as of today, we’re saying goodbye to it for service alerts and information.
But we're not saying goodbye to you, our customers! There are lots of ways to get real-time updates. ??
— MTA (@MTA) April 27, 2023
