Customers have expressed their frustration at being unable to resolve the issue despite multiple calls to customer service. JPMorgan Chase, the parent company of Chase Bank, acknowledged the problem, stating, “We’re sorry that some customers are seeing duplicate transactions and charges on their bank accounts. We’re working to automatically reverse any duplicates and adjust any related fees.”
While the number of outage reports has decreased since its peak at 11 a.m. EST, there were still 76 reports of problems as of the latest update at 2 p.m. EST, according to Downdetector.
