Unfortunately, this is not the first instance of issues affecting Zelle users. In January, several customers woke up to discover that their bank accounts were missing large sums of money or had been completely emptied.
The payment app has faced criticism from prominent figures such as Senator Elizabeth Warren, who has raised concerns about the prevalence of fraud and theft within the Zelle network. A report highlighted that in 2020, approximately $90 million in customer funds were lost due to scams and fraudulent claims, with estimates suggesting that this figure could surpass $255 million in 2022.
