Towards the end of the memo, Hartmann gets real about the situation, acknowledging it’s the second time this year folks are hearing about big changes. But he’s throwing in a dose of confidence, saying he’s still sure about the future.

Towards the end of the memo, Hartmann gets real about the situation, acknowledging it’s the second time this year folks are hearing about big changes. But he’s throwing in a dose of confidence, saying he’s still sure about the future.