Meaning – The term open switch, refers to an unresolved issue. In an organization, there may be some issues that are still pending and as such, are said to be open switches, until they are resolved by the concerned individuals. Itis recommended that these organizations close the open switch situations as fast as possible in order to maintain a good reputation in the market and among their customers.
In some product-based companies, there are dedicated divisions for resolving such open switch issues as fast as possible. These employees are specially trained to handle any eventualities that may arise and how they are to approach the solution.
Example of usage – “The problems in their latest product led to a rise of open switch issues and the company had to move quickly in order to resolve them and put the matter to rest.”