FTC Sues Amazon for Tricking Customers into Prime Subscriptions
The FTC Claims Amazon Made It Difficult for Customers to Cancel Prime
The Federal Trade Commission (FTC) has filed a lawsuit against Amazon, claiming that the company misled customers into signing up for its Prime subscription service while making it difficult for them to cancel. The lawsuit alleges that Amazon violated the FTC Act and the Restore Online Shoppers’ Confidence Act through misleading design elements that coerced users into registering for Prime without their true consent. Additionally, the FTC argues that Amazon intentionally impeded design changes that would have simplified the cancellation process.