Once an account is created, users simply decide which services they would like to use, book a pick-up, and a Carzilla representative will then arrive at their preferred location to collect the vehicle. Upon inspection at the facility, customers will receive a diagnostic report featuring a traffic-light system providing them with three categories of urgency for individual repairs: green, meaning the service is not mandatory this first time an issue is recognized, yellow, which indicates the service is of greater importance than green and should be taken care of sooner, and red, highlighting the repair or service needs to be taken care of immediately.
Once the customer decides on the service, they will begin to receive live updates on the process from arrival to the auto repair shop to drop-off. By creating an account, users and Carzilla representatives alike can keep track of all activities such as current and past services. Upon completion of the job, the Carzilla representative will then drop off the vehicle directly to the customer, making the experience completely hassle-free.
Carzilla’s app can be found in the App Store as well as Google Play, making it accessible to iOS and Android users.
