In addition, many tech startups are implementing chatbots to increase customer interaction. This is great for companies in the eCommerce sector selling hardware, smart IoT devices, or drones. Indeed, a chatbot can solve doubts or questions a customer may have about the product. Over time, this can push them closer to the purchase. Simultaneously, tech companies can apply AI to their chatbot to configure customers through the most frequently asked questions. Of course, they can also answer more than one online user at the same time. Plus, chatbots are great to pull user data such as attitudes, pain points, and preferences. Absolutely, implement a chatbot to facilitate interaction and enable growth.
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