Startek, a global customer experience (CX) solutions provider, today announced the launch of Startek Generative AI, a comprehensive suite of Generative AI solutions designed to expedite and enhance business processes, ensuring greater efficiency and effectiveness.
Startek Generative AI goes beyond simple automation. It empowers businesses with a strategic approach that enhances agent productivity, streamlines operations and personalizes the customer journey. Startek Generative AI utilizes generative AI tools to swiftly identify and address customer needs across various touchpoints. By optimizing HR, training, and operational functions, agents can prioritize responses with enhanced empathy and speed, thus elevating the overall customer experience. From transforming agent training to automating tasks and analyzing sentiment for personalization, Startek Generative AI empowers organizations to enhance every aspect of their CX journey.
