Cisco has unveiled a range of new features and upgrades at its Cisco Live 2023 event, with the aim of improving the hybrid work environment and enhancing online meetings for users worldwide.
One of the notable updates is the introduction of AI-powered time-saving features. Among them is the “Catch Me Up” feature, which utilizes artificial intelligence to swiftly summarize essential aspects of a video meeting, including mentions and actions. By leveraging AI technology, Cisco aims to provide users with a condensed version of the meeting’s key points, saving valuable time and streamlining the meeting experience.
In addition, Webex now offers intelligent meeting summaries that provide quick access to crucial action points and items. Users have the flexibility to customize their summaries to focus on specific elements, such as mentions of particular individuals or projects. This feature allows users to save hours typically spent reviewing meeting recordings or reading transcripts, making information retrieval more efficient and convenient.
Cisco’s video messaging tool, Vidcast, has also received AI-powered updates. The platform now generates summaries divided into chapters that revolve around specific themes or areas, along with overall highlights. This enables users to skip directly to the sections they require, enhancing productivity and enabling more efficient content consumption.
Furthermore, Cisco has introduced conversation summaries aimed at simplifying the work of contact center employees. By analyzing past customer interactions and touchpoints, the platform generates AI-generated reports that highlight key information crucial for human agents taking over. This feature assists agents in quickly accessing the essential details necessary to provide efficient and effective customer service.
The new updates from Cisco demonstrate the company’s commitment to enhancing the Webex video conferencing experience. By leveraging AI technology, Cisco aims to alleviate the challenges of hybrid work and improve productivity for users across various industries. These updates provide users with innovative tools to maximize their time and access crucial information more efficiently. As hybrid work becomes the new normal, Cisco continues to innovate and evolve its offerings to meet the evolving needs of the workforce.
