A key enhancement is the introduction of Google Business Messages, enabling consumers to send messages directly from Google Search and Maps. These messages seamlessly flow into the GoDaddy Conversations interface, providing a unified communication hub for businesses.
This development addresses evolving consumer behavior, as customers increasingly seek to engage with businesses through a variety of channels, often outside traditional business hours.
GoDaddy Conversations already supports a range of communication methods, including business emails, customer contact forms, website chat, and engagement on Facebook and Instagram, encompassing mentions and comments.
