Zoom has clarified its stance on customer data and privacy, stating that it will not use audio, video, or chat customer content to train its artificial intelligence models without customer consent. This announcement comes five months after the company quietly updated its terms of service to allow training AI on customer data.
Zoom’s Chief Privacy Officer, Smita Hashim, emphasized the company’s commitment to transparency and user control. While Zoom has introduced AI features like Meeting Summary and Team Chat Compose, it emphasizes that account owners and administrators have control over whether to enable these AI features for their accounts.
Enabling these features will initiate a consent process for training AI models using customer content, but this data is not used for third-party models and is solely for product improvement.
The blog post also highlighted the changes made to Zoom’s terms of service in the ‘Customer Content’ section, specifically mentioning that audio, video, or chat customer content is not used without consent.
Zoom’s clarification on AI training and customer consent comes in response to concerns about data privacy and control, as many companies are increasingly using AI tools in their services.