Zoom’s section 10, which pertains to AI and consumer data, has undergone modifications in response to the user backlash. The updated version unequivocally states that customer data will not be utilized for AI training, eliminating any ambiguity surrounding consent.
The company’s revised terms were revealed in a blog post update. Zoom’s Chief Legal Officer, Aparna Bawa, emphasized that the modifications were aimed at addressing user concerns and ensuring clarity regarding data usage for AI training. Bawa reassured users that Zoom does not employ customer content like audio, video, chat, and attachments to train AI models, either by the company itself or by third parties.
