Ellen Loeshelle, the Director of AI Product Management at Qualtrics, emphasizes that incorporating AI empowers customer experience teams to reduce workloads and concentrate on tasks that require a human touch. By automating data processing, generative AI enables teams to derive actionable insights faster and drive future improvements and innovations.
Productivity and Employee Well-being The study’s 800 respondents in the customer experience field from various countries, including Australia, Brazil, Germany, Japan, Mexico, the UK, and the US, view generative AI as a potential solution to enhance productivity and address employee burnout. By streamlining processes and handling time-consuming tasks, generative AI can alleviate workload pressures and contribute to a better work-life balance.
