This has resulted in retailers not having enough copies of certain games and collectibles for consumers who have already put money down on pre-orders, resulting in dissatisfied customers and a few pre-orders being cancelled at GameStop. To make matters worse, one employee claims that they can only refund cancelled pre-orders with store credit after a month, regardless of whether the consumer paid money or not.
Employees claim that this pre-order issue has harmed NBA 2K23, one of the year’s most anticipated sports games, as well as JoJo’s Bizarre Adventure: All-Star Battle R and Teenage Mutant Ninja Turtles: The Cowabunga Collection. It’s been particularly difficult for more specialised titles like Made in Abyss: Binary Star Falling Into Darkness and The Legend of Heroes: Trails from Zero, since retailers often only get copies of such games for consumers who pre-ordered them.
