Employees at GameStop are dealing with a new issue that is making it harder to fulfil pre-orders. In general, pre-orders are one of the primary criteria that staff are judged on, but an unpleasant new development has left a lot of GameStop locations failing to fulfil those orders, with pre-ordered games sometimes arriving late or not at all.
According to Kotaku, the GameStop subreddit has received many complaints this week from staff dealing with system difficulties ranging from messed-up inventory searches to pre-order history being totally deleted before shipments arrive. According to a few workers, the saga is the result of a SAP software switch that began earlier this summer. While it was intended to consolidate several sales and logistics systems and, theoretically, improve GameStop’s back-end process, it actually generated new issues for GameStop staff.
