Excellent customer service includes being responsive to customer inquiries, offering helpful resources, and resolving customer issues promptly. By providing excellent customer service, you can build trust with potential customers and increase the likelihood that they’ll do business with you.
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Offer discounts and incentives
Every consumer loves a good deal, so offer discounts and incentives to sweeten the pot. It could include a discount on the purchase of your product, a free month of service, or other perks.
By offering discounts and incentives, you can close more deals and increase customer satisfaction. According to Statista, 88 percent of American consumers used discount coupons in 2020, which is a sales strategy that you shouldn’t ignore.
If you’re selling a monthly subscription service, you could offer a discount for those who sign up for your product or service for a year-long subscription. Or you could offer a gift along with the purchase. You could also provide a loyalty program to encourage repeat customers.
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Ask for referrals
Don’t be afraid to ask your satisfied customers for referrals. It’s one of the best ways to grow your business. Referrals are powerful because they come from trusted sources. Expert salespeople know that the best sales come from referrals.
