Furthermore, Batteries Plus technicians will undergo rigorous training, earning the coveted “Samsung Certified” title, enabling them to tackle even the most intricate Galaxy devices, including the demanding Samsung Galaxy Z Fold 5. What sets this partnership apart is that Galaxy device owners no longer need to send their damaged phones away for repair; they can simply walk into a Batteries Plus store and have their phones fixed on the spot.
Mark Williams, Vice President of Customer Care at Samsung Electronics America, emphasized the significance of this enhanced partnership. He stated, “We recognize the vital role that Galaxy smartphones play in people’s lives, and parting with them for an extended time due to repair can be inconvenient. Our extended collaboration with Batteries Plus bridges a critical gap in areas lacking a Samsung Care location or other authorized service centers. This means that a larger customer base can now benefit from our customer-centric approach and receive in-warranty repairs.”
