Poly Sync 20 Review

Poly has also taken great effort to ensure that the Sync 20 is both lightweight (360g) and compact (less than 20cm wide), allowing it to be moved conveniently in the case that is included.

Nevertheless, except from moving the gadget from one location to another in order to accommodate a colleague or family member, it’s difficult to anticipate a situation in which mobility will be of any value. Because it would be unpleasant to play meeting audio out loud at an office or coffee shop, owners are unlikely to bring the Sync 20 to work with them. Instead, they are far more likely to maintain it on their desk at home.

Features and Performance

It appears like Poly has gone out of its way to include as many extra functions as possible in this little gadget, some of which are valuable additions and others which appear to have been included as a last-minute afterthought.

A good feature is the USB-A connector for device charging, which allows you to practically utilise the Sync 20 as an emergency power bank (given that the device’s own battery is at a medium or higher level of performance).

Furthermore, while the Sync 20 works quite well without any additional software, the Poly Sync and Plantronics Hub desktop applications make it simple to customise the device to your tastes.

There are some drawbacks, as well, to using the Sync 20: The volume is set far too high for notifications about connecting and disconnecting from a device and shutting down the gadget, and this can be quite frightening to people who aren’t prepared. Another mystery is why the speakerphone doesn’t go off immediately when all connected devices are disconnected.

It is true that the BT600 Bluetooth dongle included with the Sync 20 is identical to the one found in other Poly products, however this means that only one device may be tethered at a time. In order to swap between headsets, you’ll need to connect in various dongles to your computer or laptop.