In a significant leap forward in the field of artificial intelligence, NeuralSpace has introduced VoiceAI, a cutting-edge transcription tool specially designed for Arabic, Indian, and mixed dialects. This revolutionary technology boasts human-level transcription accuracy and is set to transform call centers and customer experience solutions across the Middle East and Asia.
Transcribing languages such as Arabic, with their rich vocabulary and diverse dialects, has always posed challenges for AI models. However, VoiceAI has shattered these barriers by harnessing proprietary speech-to-text technology trained on an extensive dataset of 40,000 hours of audio, making it the largest dataset of its kind. Impressively, VoiceAI achieves an average accuracy rate of 91%, marking a groundbreaking achievement in Arabic language AI technology.
Felix Laumann, CEO of NeuralSpace, emphasized the demand for AI technologies tailored to the 1.5 billion Arabic and Indian speakers worldwide. He stated, “The Middle East and Asia have been underserved in terms of speech-to-text solutions. VoiceAI bridges this gap by providing highly accurate transcription services. Beyond facilitating business growth, our goal is to enhance business-customer interactions, ensuring the benefits of AI innovation are accessible to all.”
About VoiceAI
The VoiceAI platform empowers companies to transcribe, translate, and analyze audio data with unparalleled precision. Offering dual transcription capabilities, users can either upload audio files for transcription or opt for real-time transcription, capturing live speech with instant results.
Key Features Include:
- Exceptional transcription accuracy, averaging up to 91% for Arabic, Indian, and mixed languages.
- Advanced call analytics for in-depth customer insights at scale.
- Industry-leading data security with NeuralSpace’s ISO 27001 certification, GDPR compliance, and flexible on-premise deployment options.
- Customization options for enterprise customers, tailoring the model to their specific use cases.
- Machine translation support for over 100 languages, allowing users to customize their transcriptions.
Highlighted Analytics:
- Speaker diarization
- Entity recognition
- Summarization
- Word-level timestamps
- Sentiment analysis
All of VoiceAI’s features are accessible through a user-friendly no-code web platform, REST APIs, and a Python SDK. Compatibility with various systems enables seamless integration, whether using time-bound or evergreen API keys or the Python SDK with just three lines of code.
VoiceAI is set to go live on October 9th at www.voice.neuralspace.ai. New customers signing up will receive 8 hours of free transcription credits, and no credit card details are required to get started.
