Dropbox highlighted that the decision was not solely based on the number of users misusing the Advanced subscription but also on the excessive storage capacity being misused. The company mentioned that some users were consuming thousands of times more storage than genuine business customers, which posed a risk of an unreliable experience for all users.
The company clarified that its policy for the Advanced plan was always meant to provide sufficient storage for legitimate businesses and organizations, rather than offering unlimited storage for any use case.
