Doubtful claims, or those that distort the truth to make companies appear better than they are, have long been a part of the wireless phone industry. This is partly because when it comes to wireless networks, there is no standard for claims like “best,” “fastest,” or ‘most reliable.” AT&T, T-Mobile, and Verizon, the three wireless phone industry leaders, all run advertisements that cherry-pick data from credible surveys to make their products appear superior. Verizon, for example, may claim to have the most dependable 5G coverage, whereas T-Mobile may run an advertisement claiming to have the “finest 5G.” Both claims are supported by the most recent RootMetrics report, a well-regarded in-depth survey, but neither tells the entire story.
