In a recent development, customers of Chase Bank who utilize the popular payment platform Zelle have been facing a significant issue with double fees and duplicate transactions. The problem has caused frustration and financial difficulties for many individuals affected by the glitch.
Numerous reports on Downdetector, a website that tracks disruptions in digital networks, highlight the widespread nature of the problem. One Chase customer shared their experience, stating, “Zelle payments to other Chase customers did get the duplicate deposit (at least in my case), however Zelle payments to non-Chase customers only received one deposit. This overdrafted my account.”
Customers have expressed their frustration at being unable to resolve the issue despite multiple calls to customer service. JPMorgan Chase, the parent company of Chase Bank, acknowledged the problem, stating, “We’re sorry that some customers are seeing duplicate transactions and charges on their bank accounts. We’re working to automatically reverse any duplicates and adjust any related fees.”
While the number of outage reports has decreased since its peak at 11 a.m. EST, there were still 76 reports of problems as of the latest update at 2 p.m. EST, according to Downdetector.
Unfortunately, this is not the first instance of issues affecting Zelle users. In January, several customers woke up to discover that their bank accounts were missing large sums of money or had been completely emptied.
The payment app has faced criticism from prominent figures such as Senator Elizabeth Warren, who has raised concerns about the prevalence of fraud and theft within the Zelle network. A report highlighted that in 2020, approximately $90 million in customer funds were lost due to scams and fraudulent claims, with estimates suggesting that this figure could surpass $255 million in 2022.
While JPMorgan Chase has not provided detailed information about the cause of the recent glitch, customers affected by the issue can find some reassurance in the company’s commitment to rectify the situation by reversing duplicate transactions and adjusting associated fees. However, it remains to be seen how long it will take for all affected customers to have their accounts properly reconciled.
As the situation unfolds, affected individuals are advised to closely monitor their accounts, report any unauthorized transactions promptly, and reach out to Chase Bank’s customer service for assistance in resolving any financial challenges caused by the glitch.
