Ubisoft has addressed concerns raised last week regarding the deletion of inactive accounts containing purchased games. A tweet from a user had shown an email mentioning the impending permanent closure of an account due to inactivity, causing worry among gamers.
However, Ubisoft has since clarified that they will not delete accounts with purchased games if users log in within 30 days of receiving the email. By simply logging in and selecting the “Cancel Account Closure” link in the email, gamers can avoid losing access to their Ubisoft games.
For users who may have already lost their accounts before understanding the process to revive them, there is still hope. Ubisoft has advised affected users to contact the publisher through a ticket on their website for assistance.
Moreover, Ubisoft’s support page has been updated to specify that accounts tied to an active Ubisoft subscription or PC games purchased from the Ubisoft store are not eligible for deletion. This ensures an added layer of security for users and their games.
To avoid any inconvenience, users are encouraged to check their Ubisoft accounts promptly, especially if they have lost access to their recovery email. In case of any account deactivation, filling out a support ticket and explaining the situation will help users retrieve their accounts and paid games.
With these clarifications, Ubisoft seeks to reassure its customers and emphasizes its commitment to preserving their purchased content and accounts.
