“The customer experience landscape is undergoing a significant transformation driven by AI,” said Abhinandan Jain, Chief Growth Officer, Startek. “Startek Generative AI isn’t just about keeping pace; it’s about giving businesses a competitive edge. With Generative AI, our clients can not only deliver exceptional service at every touchpoint, but also unlock significant cost savings, increase productivity, expand insights and enhance agent and customer experience.”
Key features of Startek Generative AI include:
- Agent Experience: Revamp agent onboarding and training with interactive modules and tailored coaching. Boost performance through personalized insights and in-the-moment support for exceptional customer experiences.
- Self Service: Empower customers with voice and text-based self-service options for quick query resolution and enhanced satisfaction.
- WFH and Compliance: Ensure workforce efficiency and compliance by accurately predicting call volumes and automating quality assurance processes with advanced analytics.
- Startek GPT: Streamline operations and enhance engagement with concise insights and real-time sentiment analysis for personalized service adjustments.
At the core of Startek Generative AI lies Startek GPT, a powerful engine leveraging generative pre-trained transformers. Startek GPT automates tasks, summarizes interactions and analyzes customer sentiment. This enables agents focus on complex issues and deliver a more personalized customer experience.
