OpenAI’s ChatGPT has recently made headlines, demonstrating the enormous potential of large language models in transforming how we interact with software. ChatGPT has shown the ability to answer questions, generate code and images, and even converse with users. What if this technology was applied to enterprise applications, resulting in a new user interface that allows users to interact with software using natural language?
This could be a game-changing breakthrough in computing, with the potential to change the way we work. There have been few significant UX changes in the way we interact with software since the introduction of graphical user interfaces in the 1980s. While voice interfaces such as Siri and Alexa have brought about some changes for consumers, they are limited in scope and do not fundamentally alter the way we interact with software. The ability to simply type an action such as “Help me onboard a new employee” or “Generate a monthly P&L statement” could represent a paradigm shift in UX design.
To avoid the feeling of simply bolting on a natural language interface to existing point-and-click interfaces, such interfaces will require creativity and an emphasis on elegance. Large language models tailored specifically for enterprise applications and business contexts will also be required.
The impact of generative AI on enterprise software could be significant. Users could interact with software in a more intuitive and efficient manner if natural language interfaces were built on top of existing applications. This could save businesses time and resources by allowing employees to focus on higher-level tasks and decision-making. It’s exciting to consider the possibilities for changing the way we work with software as technology evolves.
