Furthermore, Cisco has introduced conversation summaries aimed at simplifying the work of contact center employees. By analyzing past customer interactions and touchpoints, the platform generates AI-generated reports that highlight key information crucial for human agents taking over. This feature assists agents in quickly accessing the essential details necessary to provide efficient and effective customer service.
The new updates from Cisco demonstrate the company’s commitment to enhancing the Webex video conferencing experience. By leveraging AI technology, Cisco aims to alleviate the challenges of hybrid work and improve productivity for users across various industries. These updates provide users with innovative tools to maximize their time and access crucial information more efficiently. As hybrid work becomes the new normal, Cisco continues to innovate and evolve its offerings to meet the evolving needs of the workforce.
