Smaller businesses are placing a premium on customer experience and automating sales processes as revenue-generating mechanisms in 2023. Simultaneously, they aim to reduce liabilities, such as software subscriptions and rent. However, the complexity of such implementations is evident, as smaller businesses are more likely to have shorter-term AI strategies, spanning only 1 or 2 years.
Overall, AI budgets have witnessed a remarkable increase of over 80% across enterprises of all sizes. This surge reflects the growing necessity of automation and AI in remaining competitive within the modern economy.
