For customers, the news is equally promising. According to Gabrielle Lukianchuk, Chief Marketing Officer at ABBYY, “more than half of the leaders surveyed stated higher quality products and projects, along with faster delivery of their products to customers. More than a third reported improved customer service outcomes.”
The most substantial investments in AI revolve around intelligent automation, with mid to large businesses taking the lead in terms of spending. An impressive 57% of IT executives anticipate a 2x return on investment, and 47% have already realized at least a 2x ROI from intelligent automation.
