After facing backlash from users, video conferencing platform Zoom has revised its terms of service to ensure that customer data will not be used for training artificial intelligence (AI) models. The initial update to its terms had sparked concerns that Zoom would have unlimited access to customer data for AI training, even if the customers hadn’t explicitly consented to it.
The revised terms now explicitly state that Zoom will not use any customer data, including audio, video, chat, screen-sharing, attachments, and other communications, for training its own or third-party AI models. The company’s earlier wording, which mentioned “without customer consent,” had raised concerns due to the vague nature of consent during online meetings, where participants often have little choice but to acknowledge terms presented by the meeting organizer.
