Meaning – The term network administrator, refers to a person who manages the use and maintenance of a network. The role of the network administrator can vary significantly depending on an organization’s size, location, and socio-economic considerations. Some organizations work on a user-to-technical support ratio.
Generally, in terms of reactive situations, IT Support Incidents are raised through an Issue tracking system. Typically, issues work their way through a Help desk and then flow through to the relevant technology area for resolution. In the case of a network-related issue, it may be escalated to a senior network engineer for restoration of service.
Example of usage – “Network administrators are responsible for making sure that computer hardware and network infrastructure related to an organization’s data network are effectively maintained. In smaller organizations, they are typically involved in the procurement of new hardware, the rollout of new software, maintaining disk images for new computer installs, making sure that licenses are paid for and up to date for software that needs it.”